Contact details
Your name, email address, telephone number and organisation help us identify your enquiry and respond to it.
UK GDPR privacy policy
Privacy Notice
Your privacy matters. Maya's Innovate handles personal data for clear business reasons, keeps it secure, and gives you practical ways to control it.
A clear starting point
What this notice covers
This Maya's Innovate privacy notice explains how we handle information sent through our contact form, telephone calls, email enquiries, consultation work and this website. It applies when you contact us as an individual or on behalf of an organisation.
Information we receive
What Data We Collect
We collect the details needed to understand your request and reply properly. No mystery fields.
Enquiry information
We keep the message, service needs, operational context and other details you choose to share.
Calls and emails
Telephone and email enquiries may include contact history, agreed actions and correspondence needed to follow up.
Website analytics
Where analytics are used, we may collect device, browser, approximate location and page-use information through cookies or similar tools.
Purpose and retention
How We Use and Retain Data
Each use has a reason. We keep information only for as long as the work or legal requirement calls for.
| Purpose | How we use the information | Typical retention |
|---|---|---|
| Respond to enquiries | To answer contact-form, telephone and email requests, assess your needs and arrange a suitable conversation. | Up to 2 years after our last interaction. |
| Provide agreed services | To plan automation work, record decisions, manage delivery and maintain relevant consultation correspondence. | For the working relationship and the period needed for contractual or professional records. |
| Meet legal duties | To maintain accounting records, respond to lawful requests and establish, exercise or defend legal claims. | For the period required by applicable law or limitation periods. |
| Understand website use | To review page performance and improve the site, where analytics cookies are enabled or otherwise permitted. | According to the relevant cookie setting and analytics provider schedule. |
Security has a practical focus. We use access controls, suitable encryption, staff awareness measures and trusted service providers. No online transmission is completely risk-free, so please avoid sending unnecessary sensitive information.
Your choices
Your Rights and How to Complain
You can ask us to explain, correct or remove information we hold about you. We will confirm what we need to process your request.
Your data rights
- Ask for access to your personal data.
- Correct inaccurate or incomplete details.
- Request erasure where the law allows.
- Ask us to restrict certain processing.
- Object to processing based on legitimate interests.
- Request portable data in suitable cases.
If you have a concern
Please contact Maya's Innovate first so we can review the issue. You can also complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.